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etiMOS™ - Excelsior's Managed Outsource Solution |
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Page 2 of 13 Help Desk & Trouble Ticketing Excelsior offers complete help desk services that you can customize to suit your needs: - Complete integrated trouble ticketing
- User and administrator create/update
- Policy based notification
- Built in online Chat for support personnel and users. Users are able to track the status of open tickets and report against help desk performance.
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Last Updated ( Tuesday, 19 June 2007 )
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