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Our Company

Excelsior Technologies offers complete IT outsourcing for your organization. Desktop support, network design and implementation, and integration are but a few of the services EXCELSIOR has to offer. Explore our site to learn more about telecommunication services, advanced web design, custom web applications, e-commerce, and content management systems. EXCELSIOR has been providing on-budget, on-schedule, delivery of products since 1997. Superior customer service has been the cornerstone of operations and remains one of EXCELSIOR's core values.

We are your integrated solution provider.

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etiMOS™ - Excelsior's Managed Outsource Solution PDF Print E-mail
Article Index
etiMOS™ - Excelsior's Managed Outsource Solution
Help Desk and Trouble Ticketing
PC Inventory and Computer Audit
Patch Management
Windows Event Monitoring and Alerts
Fast and Easy Deployment
Integrated Reports
Flexible Administration
PC Remote Control and Remote Support
Network Monitoring and Alerts
Software Deployement and Updates
Network Policy and Enforcement
Maximum Security

Help Desk & Trouble Ticketing

Excelsior offers complete help desk services that you can customize to suit your needs:

 

  • Complete integrated trouble ticketing
  • User and administrator create/update
  • Policy based notification
  • Built in online Chat for support personnel and users.  Users are able to track the status of open tickets and report against help desk performance.

 



Last Updated ( Tuesday, 19 June 2007 )
 
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