Excelsior’s Managed Outsource Solution is a hybrid software/service product that locks an organization’s IT costs. Providing help desk and on-site support for a flat-fee, per device, per month pricing model, etiMOS™ can save thousands a year over staffing an IT team or paying for support on an as-needed basis.

etiMOS™ provides:

• Remote connectivity to your desktop
• Ability to track assets and manage software licensing
• Customized helpdesk
• Metrics on support and network health
• Augmentation to your existing IT staff
• Ability to provide technical support to traveling and/or field staff members
• Fixed costs for supporting your infrastructure
• Access to senior enterprise LAN engineers

Please click any of the categories on the right to view details.

Help Desk & Trouble Ticketing

Excelsior offers complete help desk services that you can customize to suit your needs:

• Complete integrated trouble ticketing
• User and administrator create/update
• Policy based notification
• Built in online Chat for support personnel and users.  Users are able to track the status of open tickets and report against help desk performance.

PC Inventory & Computer Audit
Complete computer inventory and software inventory. Scheduled LAN audits. Fully automated and always up-to-date.

Patch Management
Fully automated patch management. Scheduled security patch scan, patch deployment and history with the click of a mouse. Scalable, secure, configurable and location independent.

Windows Event Monitoring & Alerts
Remotely monitor Windows system event log, application event log and security event log with user defined alerts.

Fast & Easy Deployment
Deploy in minutes without downtime. Automatic discovery and deployment to all computers, local or remote. No long training cycle or learning process.

Integrated Reports
Comprehensive integrated management and operational reports. Customizable, always available. View online or export to HTML, Word or Excel.

Flexible Administration

One integrated Web-based interface. Accessible from anywhere. Flexible setup of administrators and users, computer groups, permissions and policies.

PC Remote Control & Remote Support

One integrated Web-based interface. Accessible from anywhere. Flexible setup of administrators and users, computer groups, permissions and policies.

Network Monitoring & Alerts

Instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc.

Software Deployements & Updates

Complete software installations and software updates across the organization with a mouse click. Easier and more flexible than SMS and other solutions.

Network Policy & Enforcement

Monitor network usage by machine and by application. Define policies and limit network access to only corporate approved applications.

Maximum Security

Encrypted communication using 256-bit RC4 with rolling keys. No open ports. No plain-text data packets on the network. Nothing for attackers to exploit.